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Read Our Terms Before You Open Your Account

These Terms & Conditions set out what cs888 commits to you and what we ask of you when you use our lobby, your account wallet, and any payment method including Touch 'n Go eWallet, Boost, and GrabPay.

Account EligibilityWallet & Payment RulesTouch 'n Go eWalletBoost & GrabPayAccount Closure Rights
cs888 Read Our Terms Before You Open Your Account
TERMS CONTACT PATHS

Contact Us About These Terms

If any clause in these Terms is unclear, or you believe a rule has been applied incorrectly to your account, reach out through any of the channels below. Our support team can escalate account-level disputes to the relevant internal team. Response times vary by channel and query type, but every Terms-related query is logged and tracked.

Live Chat Start a live chat session from any page in the lobby. Describe your Terms query and include your account ID so we can pull up your record immediately.
Email Support Send a detailed message to our support address for written confirmation of any Terms interpretation. We reply in writing so you have a record of the response.
Account Help Centre Log in, go to Account Settings, then tap Help. Submit a Terms dispute ticket directly tied to your account so the review team sees your full transaction history.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under Our Policy

cs888 applies these Terms consistently across every account, regardless of which payment method you use or which game category you access. Your account data is retained for as long as your account remains active and for the period required under applicable law after closure. You have the right to request a summary of data held against your account by submitting a written request through live chat or email. We use your data only to operate your account, process transactions, and communicate policy changes — not for third-party marketing without your consent.

Account Security

Each login is protected by an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the account pending verification.

Data Retention

Account records, including wallet transactions via Touch 'n Go eWallet, Boost, or GrabPay, are kept for the period required by applicable law. You may request a data summary at any time.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings in your browser at any time without affecting core account access.

Right to Request Changes

If your personal details change — including your registered mobile number or preferred payment method — update them in Account Settings or contact support for assisted changes with identity verification.

Questions Our Account Holders Ask About These Terms

These are the questions we hear most often about our Terms & Conditions. If your question is not here, open a live chat session and our team will give you a written answer tied to your account.

Yes. Every deposit and withdrawal — whether via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — is governed by these Terms once the funds clear into or out of your account wallet.

We will notify you through your registered contact channel and may suspend account access pending review. Serious breaches may result in permanent closure and forfeiture of pending transactions under the rules stated in the Terms.

Yes. Submit a written request via live chat or email with your account ID and the approximate date. We will retrieve the version applicable at that time and send it to your registered email address.

We post the revised version at cs888 and may send a notification to your account. Continuing to use the lobby or sportsbook after the update is published counts as acceptance of the new Terms.

The same Terms apply across all regions where access is permitted under local law. Eligibility and available features may vary by region, but the account rules, wallet terms, and dispute process are consistent.

Go to Account Settings and select the account closure option, or contact support via live chat. Any remaining wallet balance must be withdrawn before closure is finalised; pending transactions will be resolved first.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.